TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY
Returns can ONLY be processed if the following steps are STRICTLY followed
ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our published inspection criteria and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial in processing your return. RMA numbers are good only for the original product they were generated for. New RMA numbers will need to be generated for replacement products. Service, installation & shipping charges are not refundable. Returns processing may take up to 5 business days from the time your return is received.
RETURNING A DEFECTIVE ITEM
Unless otherwise specified, we gladly accept defective exchanges on products within 30 days from when the product was shipped. RadiosNLights.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. Dead On Arrival items need to be reported within 72 hours of receipt. Dead on Arrival items reported after 72 hours will not be accepted. Call tags may be issued for defective items at RadiosNLights.com's sole discretion.
Returns of non-defective items that are returnable by RadiosNLights.com to product manufacturers may, at RadiosNLights.com's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS ARE SUBJECT TO A 30% OR MINIMUM $30 RE-STOCKING FEE and such returns will be for store credit or refund at RadiosNLights.com's sole discretion within 30 days from when the product was shipped.
SOFTWARE AND CONSUMABLES
Software and consumables (Digital media, connectors and wires) are not returnable.
Some manufacturers have implemented return restrictions that prevent RadiosNLights.com from being able to accept returns or offer exchanges, replacements or credits on their products. All support as well as exchanges or replacements for defective merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. RadiosNLights.com cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any defective item missing the UPC sticker.
Products offering mail-in-rebates are not returnable to RadiosNLights.com once the rebates have been filed. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please contact us by using the link above or call us at (888)822-4234 before removing the UPC code from your product.
Step 1: Check Your Return
All products being returned must be 100% complete and must be packaged in the original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and RadiosNLights.com's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged
- Products returned to RadiosNLights.com in non-qualified shipping container
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
- Products or packages with barcode label removed
- Products with serial numbers that don't match the serial numbers on the packaging or invoice (RadiosNLights.com maintains serial number tracking)
- DAMAGE: Cracked components or damage to any circuit boards
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
- DAMAGE: Torn or punctured tape seals
- DAMAGE: Loose, damaged or removed screws/fasteners
- Product Categories: Notebooks or other items so labeled with a security seal will not be accepted for return
Step 2: Obtain a Return Merchandise Authorization Number Online
Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization number (RMA). RMA numbers will expire after 14 days. Any returns we receive without an RMA number will be documented and returned to you.
Step 3: Ship and Insure Your Return
RMA numbers are issued instantly if your product meets our return policy. It may take 24 to 48 hours for your RMA status to be upgraded from Submitted to Pending. It is highly recommended that you wait until your RMA status is moved to Pending before shipping your product. You must include all documents when returning your product. Once we have inspected your returned product your RMA status will either be upgraded to Accepted or Rejected. You will be informed throughout the entire process of your RMA status. We strongly recommend that you fully insure the package you are returning. THIS IS FOR YOUR PROTECTION in the event the package is lost or damaged in transit. We suggest that you use a 'traceable carrier' that can provide you with 'proof of delivery'. RadiosNLights.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion, RadiosNLights.com may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges, please visit our Frequently Asked Questions section, contact us using our Live Support system to your left or the contact us link above and as always you can contact one of our service representatives at (888)822-4234.
IMPORTANT NOTICE: If Your Return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination in denying the return. The merchandise will then be returned to you. Please contact us via our Live Support system to your left or call us at (888)822-4234 to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
Last updated: 12/16/2013