RadiosNLights.com
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RadiosNLights.com!



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AC to DC Power Supplies
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Used Equipment



WHAT'S NEW
1. Kenwood Remote Mount Cable for KRK-10
2. Kenwood Battery Release Lever for TK-3100/3101
3. Kenwood Battery Release Knob for TK-3100/3101
4. Kenwood Battery Flat Leaf Spring for TK-3100/3101
5. Kenwood Case for TK-2360 & TK-3360

TOP SELLERS
1. Kenwood TK-3360 UHF Premium Package - 5 Watt
2. Kenwood KBH-12 Spring Action Belt Clip
3. Kenwood TK-2312K VHF Compact Package - 5 Watt
4. Kenwood 2000 mAh Li-ion Battery
5. Kenwood Volume Knob for TK-2160/3160

FEATURED PRODUCTS
TOP SEARCHES
1. Responder HD Series Lightbar Magnetic Mount Amber
2. 600 Series Mounting Kit Converts 64
3. 600 Series Composite Housing Vertical Mounting 4 Lamp
4. Hide-A-Way 20 Watt Strobe Kit Clear
5. Hide-A-Way 90 Watt Strobe Kit Clear
6. 600 Series Composite Housing Vertical Mounting 3 Lamp 5mm LED Super-LED
7. Hide-A-Way 50 Watt Strobe Kit Clear
8. 4 Inch Round 2G Series L Bracket Grommet Mount
9. 600 Series 5mm LED Brake Tail Turn Lighthead Maximum Populated Exceeds SAE Requirements
10. x

SITE TOOLS
Payment Policy
Shipping Policy
Return Policy
Mail/Fax Order Form
Affiliate Information
Tax Exempt Forms






Frequently Asked Questions

We're here to help! Below you will find many answers to the most commonly asked questions. If you can't find an answer to your questions here, please Contact Us or call one of our sales representatives at (888)822-4234.


How can I order from RadiosNLights.com?
You can easily place orders using our online shopping system. We also allow you to order via postal mail, phone or fax. At this time we currently don't process orders via email. To order by mail or fax simply download our mail/fax order form via the link below the "Site Tool" header.
I'm not done shopping yet.  Can I save my cart and continue shopping later?
Yes. When viewing your shopping cart, you will see a button labeled save. Simply click this button to save your cart. If you are not logged in or have not created an account, you will be asked to either log in or create an account. You will then be able to return at anytime to continue shopping.
How do I continue shopping using a saved cart?
To continue shopping from a saved cart is easy. Simply log into your account and click on the order number of the saved order you wish to continue shopping from. It will then populate your shopping cart with your saved items and you then can continue shopping.
What is My Favorites and how does it work?
My Favorites is a feature that allows you to save products that you really like, are considering buying, buy often and/or are uncertain about buying and want quick access to in the future. You need to be logged in if you wish to save products in My Favorites. This is because we need to know what account to save your favorites too. Once you log in you will see a link on all product pages that says Add to Favorites. Click this link to save it to your favorites. If you have already saved this item to your favorites don't worry, we will check to make sure it is not already saved in your favorites.

If you wish to delete an item from My Favorites simply find the product and click the Delete button. If an item in your favorites appears to disappear it simply means that this product is no longer available. If it becomes available in the future it will reappear.
When I click on the Add button in either the list view or in the People Also Bought boxes it takes me to the product details and doesn't add it to the cart.  Why?
If you click on the Add button anywhere on the site other than the product details page and that product has options available for it, you will be redirected to that products details page in order for you to view the options available for that product. Once you view and make your selections you can then add it to your shopping cart. Even if that product doesn't have any options that are required, it still checks with you to make sure you have the opportunity to add options to that product. You don't have to select the options unless an option is required. This is done because once you add a product to the cart you can't modify the options for that product. If a product has no options available then it will be added directly to the shopping cart from anywhere on the site.
The item I want is not listed on your web site.  Can I still get it from you?
Possibly Yes. If you are interested in a certain product that you do not currently see on our web site, you are welcome to contact us at sales@radiosnlights.com to request that we carry a particular product or product line. Please provide as much information about the product and manufacturer as possible - including manufacturer's web site, part number, etc.
How quickly will you process my order?
Most in-stock, no modification orders are filled and confirmed within 1 hour of being placed during normal business hours! All in-stock, no modification orders placed by 3:00 CST are shipped same day with approved payment. If your item requires our technical staff to modify or customize a product, we ship your product to you as soon as it can be completed. Most modifications or customizations can be completed within 1 to 14 days depending on the product. Some products have to be custom ordered from the manufacturer and usually ship within 4 to 6 weeks. We work hard to offer the best products at the lowest prices possible, while still providing the fastest service in the industry.
Will you tell me if any item is on backorder?
If you place an order for an item that is out of stock, we will notify you of the backorder status. We will place your backordered item on a waiting list. This will keep you in line for the next available shipment. Once all the items for your order are received we will ship your order. If you indicated on the order to have us partial ship your order, we will only bill you for what has shipped at the time of shipment. If your order is shipped from multiple warehouses, you will still only pay the shipping that was on your initial order.
Can your Sales Representatives check the product packaging for information regarding product specifications?
Yes. If you have any questions that cannot be answered by viewing the product details, please contact one of our service representatives at (888)822-4234 or by using the contact us link above. We have over 20 years of experience in the industry and can answer most questions from product specs to installation concerns. We also provide links to manufacturer web sites on our home page for your convenience.
What is a cookie and why do I need to make sure I accept them?
A cookie is a very tiny piece of text we're asking permission to place on your computer's hard drive. If you agree by configuring your browser to accept cookies, then your browser adds the text in a small file. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies.

RadiosNLights.com uses cookies to keep track of the items in your shopping cart and to enable us to present you with customized content. But we are not the only web site that uses cookies. Almost every web site that offers advanced features such as online ordering and customizable content utiltizes cookies. Each web site's cookies are unique, which means that the cookies used by one site cannot be used by another site.

If you choose not to accept a cookie you will not be able to purchase any products online.

Your ability to control the cookies you accept depends on the type of browser you are using. For the best on-line experience, we recommend you use the latest browser. Our site is designed to work with Internet Explorer, Mozilla/Firefox, Google Chrome, Safari and Opera. You can configure your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. Please view the help section of your particular browser for information on how to configure your cookie settings.
Shipping Rates & Policies
Our online shopping system delivers real time shipping rates. To view how much the shipping charge will be, simply place the items you want to order into your cart and click the shipping estimate link in the shopping cart. You will always see how much the shipping charges will be before you check out. Our online shopping system calculates shipping on the actual weight of your shipment and the type of shipping service that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed unless you qualify for special discounts. If you wish to have your order shipped complete, please note that in the comments field when you checkout. In the event an item is not in stock, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. We currently don't ship to P.O. Boxes, APO's or any other address not serviced by UPS.
What shipping method do you use?
RadiosNLights.com uses UPS as the primary carrier for most small items. Should you require faster service, UPS BLUE (2-3 business day service) or UPS RED (next business day service) is available at an extra cost. All bulky items and items over 70lbs are shipped via UPS Freight.
Where does RadiosNLights.com ship from?
RadiosNLights.com ships from our warehouse located in Madison, Wisconsin. In addition, we have a network of suppliers worldwide which can drop ship special items to you directly.
When will I get my package?
PROCESSING TIME:
Your order is thoroughly reviewed by our service representatives to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our service representatives, it is sent to our warehouse for shipment. Please note; credit card processing can take up to 3 business days. (Depending on the accuracy of the information given to us by the customer) Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Madison, Wisconsin warehouse or directly from one of our distributers warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME:
UPS Ground: 3 - 8 Business Days
UPS BLUE: 2-3 Business Days
UPS RED: Next Business Day

TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. For items requiring modifications or customization, it can range from 1 day to 6 weeks depending on the product.

Business days in transit from our Madison, Wisconsin warehouse
Business days in transit from our Madison, Wisconsin warehouse
For oversized items and items over 70lbs via UPS Freight add 3 business days to delivery time. Service map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
How can I track my UPS packages?
You can track your UPS packages right from your account. Simply log into your account and locate the order you want to track. You will see a column labeled Tracking Info. You will see links for each package shipped for that order. Simply click on the links to track that package. It delivers real-time tracking information. Now there is no need to leave your account to track packages.
Why do I need to create an account to purchase from you?
In order for us to track your order from start to finish, we need to collect a little information like your name, business name, billing/shipping address, phone number and email address. This will also allow you to return and view past purchases and print out old invoices. It also allows us to notify you if a product has a recall or if there is a problem with your order. Once you have created an account, you can also take advantage of our My Favorites feature. This feature allows you to store your favorite products all in one place for faster shopping. We never share your personal information with third parties and will never sell your information. To view how we handle and protect your personal information, please view our privacy policy and terms of service.
I need a copy of an invoice.  How do I get one?
The easiest and fastest way to receive a copy of an invoice is to log into your account. Once there, click on the order for which you need an invoice. Then click on the print link just above the order. You can also have one mailed to you by calling (888)822-4234. Make sure to have your account number and order number handy.
My personal information has changed.  How can I update it?
The quickest way to update your personal information is to log into your account and click the Update Account link. You may also mail or call us with the updated information. If you choose to use these options, you must include your account number along with the old information and the updated information as well as a contact phone number. If you mail in these changes, we will need to contact the account holder to confirm the changes. If you need to change the billing or shipping information after you have placed an order, you must call us at (888)822-4234.
How do I find my account number?
To find your account number you need to log into your account. Once logged in, you will see it displayed below the Account Summary. Account numbers are not included on invoices. This is done for security purposes.
What is My Favorites and how does it work?
My Favorites is a feature that allows you to save products that you really like, are considering buying, buy often and/or are uncertain about buying and want quick access to in the future. You need to be logged in if you wish to save products in My Favorites. This is because we need to know what account to save your favorites too. Once you log in you will see a link on all product pages that says Add to Favorites. Click this link to save it to your favorites. If you have already saved this item to your favorites don't worry, we will check to make sure it is not already saved in your favorites.

If you wish to delete an item from My Favorites simply find the product and click the Delete button. If an item in your favorites appears to disappear it simply means that this product is no longer available. If it becomes available in the future it will reappear.
I'm a tax exempt customer.  How do I get my account changed?
To have your account updated to tax exempt status, please contact one of our sales representatives at (888)822-4234. Once we have received and verified all the proper paperwork, we will update your account. You can see if your account has been updated by logging into your account and looking under the Account Summary. We will also send you an email notifing you of your approval.
I forgot my log in information.  What can I do?
Our site can send you your password automatically. Simply click on the My Account link and click on the Forgot Your Password link below the log on button. If you no longer have access to the email address we have on file for you or you forgot which email address was used, please contact one of our service representatives at (888)822-4234. Be prepared to answer some account questions for validation. We can only change the email address. Our service representatives will not tell you your password over the phone. Once we have updated your email address, you will need to click on the Forgot Your Password link on the log on page. This is done for security purposes.
I have the right log in information but I still can't log in. What's wrong?
If you are redirected to a message saying your account status is inactive, then you will need to contact one of our service representatives at (888)822-4234 and have them explain the situation. If you try to log in and receive a system error or an error 500, please return in 15 to 20 minutes and try again. If this problem persists, please contact us and notify us of the problem.
How can I track my UPS packages?
You can track your UPS packages right from your account. Simply log into your account and locate the order you want to track. You will see a column labeled Tracking Info. You will see links for each package shipped for that order. Simply click on the links to track that package. It delivers real-time tracking information. Now there is no need to leave your account to track packages.
I put in my search keywords but I'm not getting the desired results.  What's wrong?
The way search engines operate, including ours, is by matching your keywords and phrases as completely as possible. If you use a lot of keywords and phrases, you will see fewer results. In turn, if you use fewer keywords and phrases, you will see more results. The more specific you are the less likely it will be that you will get results that don't match your intended query. Also, you may find different results by choosing other options like All Words or Phrase. In addition, if you narrow your search by price you will be eliminating even more search results. You may also find narrowing your results by choosing a manufacturer delivers more accurate results.
What's the difference between Any Words, All Words and Phrase?
Any Words will match each keyword individually against our entire store. This will yield the most results but may not deliver the most accurate results. All Words will match all the keywords against our entire store. This will narrow the search results but still could deliver more unwanted products. Phrase searches our store using all the keywords as one phrase. This will deliver the most accurate results because only results that match the entire phrase will be returned. If you are unsure of what a product is called or how it is labeled, using the phrase option may not be the best way to locate your product.
Does your search engine search outside your storefront?
No. We only return products and services that we carry. You may, from time to time, see ads displayed on the search results page that are targeted to the keywords you entered in for your search. We provide these ads as a convenience and for no other purpose.
Can I search for rebates?
No. Only products will be returned when you search. If you want to see a list of current manufacturer rebates, please visit our Rebate Center using the link above.
What payment options do you offer?
We accept Visa, Mastercard, Discover and American Express for all orders. The billing address you provide must be the cardholder's address. That is the address the bank has on record. It is also the address where your credit card billing statements are sent. At this time, we currently don't offer Bank Wire Transfers, personal/company checks or NET30 Terms as payment options. If you require alternate payment options, you may contact one of our service representatives by using the Contact Us link above or by calling (888)822-4234.
Is the payment information I submit to the RadiosNLights.com web site secure?
Our web site supports the latest in web security technologies, so you can place your order with confidence. Once the information is received through the Internet, it is password-protected internally and only authorized employees and secure systems process your payment. For additional details regarding how we handle your personal information, please read our Privacy Policy.
What states are charged sales tax?
Orders shipping to Wisconsin, Illinois and Indiana must be charged a sales tax. The current rate for Wiscosin is 5.00% plus county tax. The current rate for Illinois is 6.25%. The current rate for Indiana is 7.00%. This is based on the sum of the product price and shipping fee.
I am a tax exempt government employee.  How do I place an order with RadiosNLights.com that will have no tax applied?
To have your account updated to tax exempt status, please contact one of our sales representatives at (888)822-4234. Once we have received and verified all the proper paperwork, we will update your account. You can see if your account has been updated by logging into your account and looking under the Account Summary. We will also send you an email notifing you of your approval.
I don't understand why my credit/debit card declined your attempt to charge my account?
Several factors outside of RadiosNLights.com's control may cause a card to decline. One common reason for a decline is an incorrect credit card expiration date. If the expiration date you gave us is indeed correct, then we suggest you contact your credit card institution regarding the matter and confirm with the card issuer that:
  1. your card account is in good standing;
  2. adequate credit is available on the account to accept the charge;
  3. the account does not have an internet/phone order block;
  4. the charged amount is within daily and/or transaction limits; and
  5. if the account is new, the account has been activated.
When we receive a decline on a credit card order, we will inform you of the situation and ask if you would like to use a different credit card or if you would like to cancel your order. If we do not hear from you within one week, we will cancel your order.
What does the "Usually ships within" message mean?
Our shipping times messages are there to give you some idea as to how fast your item may ship. Some products can have as many as 30 or 40 different variations. Not every variation is popular so we may not keep it in stock but can usually get it within the times specified in the shipping message. That is why you may see "Usually ships within 1 to 3 weeks" or "Usually ships within 4 to 6 weeks". These times are always updated and may change throughout the year. If you need a product delivered in less time than it states, simply call our sales representatives at (888)822-4234 and inquire about our current stock level. Our stock levels change continually.
Can I add an item to an order that has already been placed?
Due to the speed at which we process orders, it is usually easier to simply create a new order for that item. Once an order has been submitted and is pending, making modifications to that order can delay processing by up to 3 business days.
What does the "Product On Order" status mean?
The order status "Product On Order" simply means that we are currently out of stock on items in your order and we are simply waiting to receive them from the manufacturer. You will receive an order update email within 24 hours notifying you of your orders estimated ship date. These are only estimates and some manufactures are better than others when it comes to estimating shipping times. Weather and freight problems also may cause shipping times to vary. We will keep you up to date on the estimated shipping times for your order.